Resume
Experience
2020 - 2022
Sales Representative
ClickLabs
India
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Experience in SaaS sales, sales operations, team management & account management with C-level executives of companies across multiple products & geographies.
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Expanded customer base through cold calling, networking, and relationship building.
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Increased sales revenue by identifying and targeting high-potential accounts.
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Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
2019 - 2020
IT Support
Teleperformance
India
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Provided technical support to customers via phone, assisting with software and hardware issues for both Android and iOS devices, as well as laptops and PCs.
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Demonstrated strong problem-solving skills by troubleshooting and resolving issues efficiently.
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Collaborated with team members to share knowledge and improve overall support processes.
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Applied knowledge gained from coursework in PC hardware troubleshooting to effectively diagnose and resolve hardware and software-related issues.
Education
2020 - 2022
Vancouver Community College
Post-Grad Diploma in Network and Cyber Security Administrations
Vancouver, BC
To advance my knowledge in Cybersecurity, I pursued a Post-Grad Diploma in Network Technology and Cybersecurity Administrations from Vancouver Community College. During my course, I learned various security concepts, including cryptography, network security, Penetration Testing and Ethical hacking.
2016 - 2020
Chitkara University
Bachelor's Degree in Computer Science
India
I pursued my Bachelor's Degree in Computer Science from Chitkara University where I learned various programming languages, database management, software development and a brief knowledge of Information Security
CERTIFICATIONS
Security+
SOC-Analyst I
Digital Forensics Essentials
IT Support Professional
Ethical Hacking from Scratch
Languages
English
Hindi
Punjabi